Public Outage Notifications & Service Disruption Updates
Send powerful broadcast alerts, urgent incident alerts, announcements and awareness notifications for a wide array of situations, including outages, media relations, closures and other time-sensitive communications. Telstra Integrated Messaging's (TIM) 2-way capabilities enable automated opt-in programs which allow media and public stakeholders to subscribe to receive alerts for a wide variety of situations. Robust inbound messaging capabilities capture early warning alerts from the public community about service disruptions or hazards.
Incident Management & Worker Safety Comms
TIM is a sophisticated broadcast alerting system and stress-tested crisis preparedness solution which is used widely for incident management and automatically verifying the safety and productivity of remote teams. TIM combines SMS (texting), voice broadcast and email seamlessly to enable real-time broadcast alerting and 2-way incident management. Supervisors can trigger group or crisis alerts from their mobile devices by simply sending one SMS, with an optional “Are you ok?” safety solution that enables auto escalation when workers do not verify safety/status or check in at regular intervals.
Customer Account Services & Brand Loyalty
TIM is used widely for product announcements and customer account alerting. The powerful cloud platform can integrate with existing HR, CRM, WFM, BCP and ERP systems to extend real-time 2-way mobile alerting, and leverage existing online-managed customer lists and databases. TIM’s 2-way cloud-based admin portal enables communication to customers for important account payment information. Customers can use their mobile devices to take surveys, report service disruptions, or even update their own contact information and request a service or address change.