Telstra Integrated Messaging (TIM) Services

Messaging Solutions for Financial Institutions

A mobile messaging solution for banking, insurance, and financial services industries

Integrated Messaging for Large Financial Institutions

Telstra Integrated Messaging (TIM) has been a proven mobile messaging solution for banking, insurance, and financial services industries for many years.

TIM provides comprehensive 2-way mobile messaging delivered through a single user interface for inbound and outbound messaging via SMS and email. It easily integrates with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for:

  • B2C mobile alerts
  • Account services alerts
  • One-time passwords (two-factor authentication)
  • Critical incident management
  • Remote worker, field staff and mobile team collaboration
  • System-integrated mobile messaging

TIM is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability

Internal Incident Management

B2C Mobile Messaging

System-Integrated Messaging

Integrated Messaging for Large Financial Institutions

A proven mobile messaging solution for banking, insurance and financial services.

Interested? Let's connect.

Incident Management

Telstra Integrated Messaging can provide a rapid broadcast notification system and 2-way SMS throughout the organisation. TIM enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers.

Platform for Business Continuity Planning

The ability to create group lists and message templates in advance for your various financial institution staff, groups, agents, specialists, and first responders, to provide ongoing information during and after an incident.

SMS for Urgent Response & Worker Safety

Trigger alerts from any web browser, on or off premises at any time of the day or night. Broadcasts can also be initiated using SMS from your mobile device. Pre-configure messages so you can quickly deploy time-sensitive information to the right people from wherever you are.

Rapidly Adapt to Changing Circumstances

Combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.

B2C High-Volume Mobile Messaging

Create opt-in SMS account management and loyalty programs and use Telstra Integrated Messaging to automate how you send reminders for payments due or late payments, announcements, account messages and promotions. TIM includes sophisticated tools for large-list management, multi-site deployments, permissions-based real-time reporting and high-volume performance.

SMS for Customer Marketing

Integrate and consolidate SMS and mobile communications with your existing CRM systems and manage opt-in programs designed to achieve a personal relationship. Provide your retail or franchise locations with an ability to send promotions, discount offers, and announcements.

Manage Account Alerts via SMS

Use Telstra Integrated Messaging to send automatic SMS and mobile reminders for payments due or late payments or to alert account holders of important account information. TIM can integrate with account IT systems and can provide an audit trail with full archival of all mobile conversations.

Prevent SPAM and Fraud

Telstra Integrated Messaging can help you comply with SPAM rules and regulation to ensure your lists and customer experience remain positive. TIM’s powerful capabilities enable you to manage a whitelist (opt-in subscribe) and blacklist (opt-out unsubscribe) and has additional sophisticated fraud-protection capabilities.

APIs to integrate SMS

Telstra Integrated Messaging can enhance your existing communications with mobile interactions such as One-Time-Passwords, 2-way Messaging, and Broadcast Alerting.

Interested? Let's connect.

API-Integrated Mobile Messaging

Use APIs to integrate SMS into your existing company IT systems. Telstra Integrated Messaging can enhance your existing communications and systems with mobile interactions such as One-Time-Passwords, 2-way Messaging, and Broadcast Alerting. TIM is used widely today as a complement to leading financial institution IT administration systems, CRM systems, and well as various industry alerting and facility IT systems.

Integrate SMS with your online account systems to deliver one-time-passwords via SMS to handsets to validate identity of internal and customer account holders. TIM integrates seamlessly with existing online and ecommerce systems. Two-factor authentication via SMS eliminates the need for physical hardware security tokens.

Sophisticated “Smart” APIs

Telstra Integrated Messaging includes advanced API capabilities and major APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

One-Time Passwords

TIM can generate a unique security token which can be sent via SMS to your customers’ and employees’ mobile devices as a One-Time-Password (OTP). 

Automated Reminders & Confirmations

TIM can connect to your existing IT systems to send automatic alerts and reminders.

Why Telstra

Telstra is your trusted and reliable communications provider. Boost the performance and efficiency of your marketing, operations, sales and finance communications with our streamlined messaging solutions. The Telstra Integrated Messaging (TIM) platform, powered by Soprano, is a suite of ready-to-use software applications that use SMS, MMS, voice and email to automate and enhance how you work and connect.

A proven messaging application

Communicate quickly and easily by sending and receiving high-volume SMS and MMS messages from your mobile phone or desktop.

Scalable solutions to meet your needs

Automate your marketing, operations, sales and finance communications using SMS, MMS, IP Messaging and email.

One partner for all your mobility needs

Simplify your messaging across your digital platforms with a reliable and comprehensive messaging API.

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