Telstra Integrated Messaging (TIM) Services

Messaging Solutions for Transportation Operations

Telstra Integrated Messaging (TIM) is a proven mobile messaging solution for transportation operations.

TIM provides two-way mobile messaging delivered via SMS, Voice and email. It integrates with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for:

  • Operations and logistics management
  • Safety & training
  • B2C customer alerts and notifications
  • Critical incident management
  • Remote worker, field staff and mobile team collaboration
  • Account services alerts
  • One-time passwords (two-factor authentication)
  • System-integrated mobile messaging

TIM is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Messaging Solutions for the Transportation Industry

A proven mobile messaging solution for transportation operations

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Mobile Messaging for Critical Incident Management

Telstra Integrated Messaging provides rapid broadcast notifications and two-way SMS throughout the organisation. TIM enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers.

Business Continuity Planning

Create message templates and group lists in advance, for example, for remote or on-site workers, groups, security agents, specialists, first responders, etc. Or, import group lists and contacts from existing IT systems.

Urgent Response Management

Trigger alerts from any web browser, on or off premises at any time of the day or night. Broadcasts can be initiated using SMS from your mobile device. Pre-configure time-sensitive information to deploy to the right people from wherever you are.

Rapidly Adapt to Changing Circumstances

Customise broadcast messages, and use the Telstra Integrated Messaging platform to combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.

B2C Travel & Passenger Alerting

Deliver timely and relevant mobile communications. Use SMS to deliver upgrade opportunities to loyal customers prior to departure or send travel disruptions, such as those caused by bad weather. Manage large distribution lists using TIM’s suite of sophisticated tools and access real-time performance reports.

Information & Awareness Messaging

Integrate and consolidate SMS with your existing CRM systems and manage opt-in marketing programs designed to achieve a personal relationship with your account holders and customers. Provide your hubs and regional locations with an ability to use mobile channels to send relevant promotions, discount offers, and announcements.

Travel & Transit Alerts

Send booking confirmation and travel reminders to customers, inform passengers of ongoing or changing travel requirements, and send alerts about route changes or delays. TIM integrates with account IT systems to record and present a full audit trail with an archive of all SMS conversations.

Comply with SPAM Policies

Telstra Integrated Messaging can help you comply with SPAM rules and regulation to ensure your lists and customer experience remain positive. TIM’s powerful capabilities enable you to manage a whitelist (opt-in subscribe) and blacklist (opt-out unsubscribe) and has additional sophisticated fraud-protection capabilities as well.

Messaging for Passengers & Travelers

Use mobile channels to deliver upgrade opportunities to loyal customers prior to departure or send travel disruptions, such as those caused by bad weather.

Interested? Let's connect.

Internal Operations Management & Productivity

Telstra Integrated Messaging provides rapid broadcast notifications and 2-way communications between workers and operations teams across multiple locations. TIM enhances your existing online systems to enable account authentication using SMS for one-time-passwords, as a complement to leading IT administration systems, CRM systems, and various industry alerting and facility IT systems.

Team Collaboration & Coordination

Telstra Integrated Messaging is used by transport firms to manage teams and groups of operations workers. Sync with existing operations systems to automate mobile messaging, and integrate SMS as a proven productivity tool for sending and receiving real-time information.

Safety & Training Messaging

Telstra Integrated Messaging can establish a mobile capability to provide ongoing safety and training information to workers and ops teams. SMS can provide a real-time and high-impact means of updating teams about changing priorities or situations.

System Integration & APIs

Integrate Telstra Integrated Messaging with your existing transport IT systems. Use TIM’s ‘smart’ messaging capabilities to track workers’ hours, turnaround times and repair requirements without jeopardising existing workflows. APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

Why Telstra

Boost the performance and efficiency of your marketing, operations, sales and finance communications with our streamlined messaging solutions. The Telstra Integrated Messaging (TIM) platform, powered by Soprano, is a suite of ready-to-use software applications that use SMS, MMS and email to automate and enhance how you work, every day.

A proven messaging application

Communicate quickly and easily by sending and receive bulk SMS and MMS messages from your mobile phone or desktop.

Scalable solutions to meet your needs

Automate your marketing, operations, sales and finance communications using SMS, MMS, IP Messaging and email.

One partner for all your mobility needs

Simplify your messaging across your digital platforms with a reliable and comprehensive messaging API.

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