Telstra Integrated Messaging (TIM) Services

Mining and Construction

Mobile Messaging Solutions for Mining & Construction

Remote Logistics and Remote Monitoring

Mobile communications can be used as a key element of your remote monitoring and remote worker logistics program. Enable workers in the field to use SMS and MMS to communicate back to your IT systems, and use SMS for remote machine (M2M) wake up telemetry and machine-generated messages to any mobile phone or email address.

Broadcast Incident Notification for Worker Safety

Use mobile communications and SMS to automatically verify the safety and productivity of your FIFO (fly-in-fly-out) and DIDO (drive-in-drive-out) remote teams, and if an incident arises, the powerful TIM online broadcast notification portal can allow you to to rapidly broadcast time-sensitive information via SMS to targeted individuals or groups of workers.

One-Time Passwords (OTP) for 2nd-factor Login Authentication

TIM is able to generate a unique security token which can be sent via SMS to your customers’ and employees’ mobile devices as a One-Time-Password (OTP). This OTP is then used as a 2nd form of login authentication. OTP via SMS eliminates the need for a hardware token, and provides a low-cost way to capture a 2nd form of identity verification from your users. TIM is also compatible with RSA SecureID and can be used when RSA hardware tokens aren’t feasible or desired.

Telstra Integrated Messaging for mining and construction

Telstra Integrated Messaging (“TIM”) is a comprehensive 2-way mobile messaging service delivered through a single user interface for inbound and outbound email, SMS, and MMS. TIM’s sophisticated online administration enables use from any web browser, and additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities. TIM has been used widely for more than 10 years by Australia’s largest companies.

Business Grade Platform

TIM is a proven an intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide. TIM is proven to handle volume spikes and maintain low message delivery latency and high platform availability.

Trusted & Award-Winning Brand with 24x7x365 Service

TIM is built on award-winning software and is integrated with Telstra network services to offer proven technical platform adaptability and stability to address the messaging needs of leading enterprises. TIM is backed by Telstra’s 24x7x365 highly available support team.

Platform APIs for complete customisation and integration

TIM’s flexible application framework enables a variety of business messaging use case. TIM’s “Smart APIs” extend 2-way messaging for leading administration systems, CRM systems, and well as various industry alerting and facility IT systems.

Advanced Tools for mining and construction

Remote Worker

Broadcast SMS for incidents. Deploy TIM’s “Are you OK?” safety solution to verify remote worker status.

  • Send reminders and confirmations for worker training programs
  • Broadcast alert system using SMS (texting), voice broadcast and email
  • Send dispatch alerts such as re-routing and weather updates
  • Supervisors can trigger group or crisis alerts from their mobile devices by simply sending one SMS
  • Optional safety solution includes auto escalation when workers do not verify safety/status

Remote Logistics

Integrate SMS with your IT and business systems to enable automated alerts and remote worker system interactions.

  • Enable workers to use SMS to confirm job completion by using keywords, such as “COMPLETED JOB 1234” &
  • Route messages from remote workers or machines intelligently into your IT systems for further action
  • Use Mobile communications for escalation when equipment goes down
  • Use SMS for “Wake Up” in M2M remote monitoring solutions using data channels

Staffing & Shift Fulfilment

Use SMS to automate your shift offers to available pools of shift workers, contractors or temporary workers.

  • Deploys as a hierarchical, single- or multi-site implementation
  • Create pre-defined worker groups for quick job shift offers on the fly
  • Uses a “first-to-respond” method to award the job via SMS
  • Enables workers to accept or reject a job offer using SMS (reply ‘Y’ or ‘N’)
  • Automatically sends a reminder to the scheduled workers when the shift is about to begin

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