Telstra Integrated Messaging (TIM) Services

2-Factor Authenticator

Better operational security for less cost

Two-Factor Authentication, also commonly referred to as 2-Step Verification requires an online account holder to present two separate passwords before being allowed to log in to their account.

The first password is the user’s primary account password and the second password is sent via SMS to a separate location as a unique, time-sensitive security token that expires in a pre-defined period of time (e.g., 10 minutes).

With Two-Factor Authentication in place, even if an Internet attacker has stolen a user’s online account, they cannot log in without also having that one-time password which is sent to the mobile user’s phone.

Results in:

3 Options for Deployment

Hybrid: Compatibility With Hardware Token Solutions

Trigger alerts from any web browser or from a mobile device in the field. Pre-configure messages for real-time response, and scheduling capabilities enable advanced follow-up and ongoing incident management.

  • Deploy a Plug-and-Play solution that has proven compatibility with RSA Secure ID, Citrix, F5 Firepass, IBM and other leading hardware solutions
  • Hosted in Telstra’s mission-critical, high-availability environment
  • A natural and seamless transitional technology, moving away from costly hardware tokens
  • Significantly reduce maintenance and loss-management costs that are common in a 100% hardware-token environment

Cloud-Based Solution:  TIM Authenticator

For customers beginning from scratch, TIM offers a SaaS application called TIM Authenticator, which is a highly available, geo-resilient, end-to-end solution.

  • Deploy a 100% cloud-based solution
  • Integrates with your online account systems (internal and external)
  • Automatically generates effective one-time passwords (OTPs) and sends to mobile
  • Customisation settings include tailored content of OTPs including format, type and character length
  • Preference settings include defining the OTP validity period and number of challenge attempts
  • Log and audit all interactions per employee

API-Based: Mobile Extension to Proprietary Systems

For customers that prefer to generate a one-time password using internal software, TIM APIs can extend an integrated mobile capability to deliver the mobile tokens to global mobile users.

  • Deploy an API solution that can import your existing security tokens from your proprietary system and send out via mobile channels to global mobile users
  • Uses RADIUS or HTTP web-based protocols
  • Compatible with Network Access Servers and VPN
  • Deploys in a hierarchical environment (allows defining access and capabilities for management and staff)
  • Real-time tracking & reporting with graphical reports

Deploy a Mission-Critical Solution for OTP

With 2-Factor Authenticator, you can add an additional layer of security to remote access and online transactions. It helps prevent identity theft, password phishing, keystroke loggers and packet sniffing, all with fewer overheads and complications. 2-Factor Authenticator easily integrates with your point of sale, transaction application or remote access infrastructure.

Enterprise-Grade: Powered by Soprano

TIM is a proven an intelligent, geo-redundant and feature-rich software platform that is powered by Soprano’s award-winning software platform which currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.


Telstra: Trusted Brand with 24x7x365 Technical Support

TIM is integrated with Telstra high-availability network services to offer proven technical platform adaptability and stability to address the leading-edge messaging needs of financial institutions. TIM is backed by Telstra’s 24x7x365 highly available support team.

Designed for Complete Customisation and Integration

TIM’s flexible application framework can extend beyond Two-Factor Authentication to enable just about any business messaging use case. TIM deploys as a hierarchical, SaaS solution with a powerful enterprise administration portal and “Smart APIs” that can extend 2-way messaging to leading administration systems, CRM and HR systems, and various industry alerting and facility IT systems such as SAP and Oracle.

Getting Started

Request a callback

Register here and one of our solutions experts will get back to you.

Find a customer contact expert

Get in touch with the right expert for you.

Get Support

Get help and answers to your questions