Telstra Integrated Messaging (TIM) Services

Messaging Solutions for Hospitality Operations

Mobile messaging solution for global hospitality and tourism operations.

Telstra Integrated Messaging (TIM) is a proven mobile messaging solution for leading global hospitality operations and B2C communications for hotels, casinos, restaurants, cruise lines and tourism firms.

TIM is a comprehensive 2-way cloud mobile messaging solution delivered through a single user interface for inbound and outbound messaging via SMS and email. It integrates with existing IT systems to help automate communication and workflow processes throughout  single or multiple facilities for:

  • Facility operations
  • B2C mobile communication
  • Customer loyalty
  • Critical incident management
  • Worker, staff and mobile team collaboration
  • Account services alerts
  • One-time passwords (two-factor authentication)
  • System-integrated mobile messaging

TIM is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Integrated Messaging for Hospitality Organisations

A proven mobile messaging solution for leading global hospitality operations and B2C communications for hotels, casinos, restaurants, cruise lines and tourism firms.

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Operations & Facilities Management

Telstra Integrated Messaging enables 2-way SMS throughout the facility for communication between facility staff to manage customers and guests. TIM’s cloud broadcast notification portal allows for rapid time-sensitive information sent via SMS to pre-configured teams of workers and staff.

Staffing & Shift Offers

Create unlimited worker pools and configure availability. Automatically send automated SMS shift notifications to candidates, simply specify the shift details and select groups to receive. Automatic SMS reminders will ensure workers arrive for their scheduled shift.

Guest Coordination & Amenities Management

Telstra Integrated Messaging can be used to send time-sensitive interactive automated alerts and reminders to guests to help coordinate bookings, provide information about facility or local amenities and to initiate instant perks or special offers.

System-Integrated Mobile Messaging

Telstra Integrated Messaging’s advanced mobile messaging APIs & plug-ins are ready to integrate with your existing IT systems and extend broadcast SMS and email notification to your hospitality and facility systems.

Customer Loyalty Programs & Marketing Communication

Create opt-in SMS account management and loyalty programs using Telstra Integrated Messaging to automate how you send reminders for payments due or late payments, announcements, account messages and promotions. TIM includes sophisticated tools for large-list management, multi-site deployments, permissions-based real-time reporting and high-volume performance.

Customer and Member Loyalty Programs

Integrate and consolidate SMS with your existing CRM systems and manage opt-in SMS programs designed to achieve a personal relationship with your loyalty program members and customers. Provide your corporate or franchise locations with an ability to send promotions, discount offers, and announcements.

Manage Account Alerts via SMS

Send automatic SMS reminders for payments due, late payments, or to alert account holders of important account information. TIM can integrate with accounting systems and provide an audit trail with full archival of all SMS conversations.

Comply with Anti-SPAM Policies

Comply with SPAM rules and regulations to ensure your lists and customer experience remain positive. TIM’s powerful capabilities enable you to manage a whitelist (opt-in subscribe) and blacklist (opt-out unsubscribe) and has additional sophisticated fraud-protection capabilities as well.

Incident Management & Business Continuity

Telstra Integrated Messaging can provide a rapid broadcast notification system and 2-way SMS throughout each facility. TIM enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers.

Platform for Business Continuity Planning

Create group lists and message templates in advance for regional retail workers, security agents, logistics operators, first responders, etc, for efficiency and ease of use. You can also import group lists and contacts from existing IT systems.

SMS for Urgent Response & Worker Safety

Trigger alerts from any web browser, whether you are on or off premises at any time of the day or night, including SMS broadcasts from your mobile device. The system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.

Rapidly Adapt to Changing Circumstances

Create customised broadcast messages, combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.

Why Telstra

Telstra is your trusted and reliable communications provider. Boost the performance and efficiency of your hospitality systems and messaging solutions. The Telstra Integrated Messaging (TIM) platform, powered by Soprano, is a suite of ready-to-use software applications that use SMS, MMS and email to automate and enhance how you work, every day.

A proven messaging application

Communicate quickly and easily by sending and receive bulk SMS and MMS messages from your mobile phone or desktop.

Scalable solutions to meet your needs

Automate your marketing, operations, sales and finance communications using SMS, MMS, IP Messaging and email.

One partner for all your mobility needs

Simplify your messaging across your digital platforms with a reliable and comprehensive messaging API.

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