Telstra Integrated Messaging (TIM) Services

Messaging Solutions for Government Organisations

Personalise your citizen and public communication

Integrated Mobile Messaging for Government Organisations

Telstra Integrated Messaging (TIM) is a proven mobile messaging solution for local, state and federal government organisations. TIM integrates inbound and outbound mobile messaging with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for

  • Critical incident management
  • Government staff and team collaboration
  • Citizen and public alerting
  • Appointment reminders
  • System-integrated mobile messaging

TIM is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Personalise your citizen and public communications

Use SMS to increase engagement and real-time 2-way interaction

Interested? Let's connect.

Use SMS for Citizen Alerting and Public Notification

Telstra Integrated Messaging can provide a rapid broadcast notification system and 2-way SMS for public and citizen alerting. TIM enables ongoing communication before, during and after an event or incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured lists of public citizens.

Public Mobile Alerting

Use 2-way SMS to communicate directly with citizens on a variety of use cases, such as organising events, sending automated reminders, or managing wait-lists and queues.

Opt-in Community Programs

Allow citizens to subscribe by opting in to receive targeted information via SMS about relevant local council and government programs and events.

Account Services

Use a sophisticated targeting capability and SMS to communicate with account holders on important account information, including payment reminders and updating contact info.

Use SMS for Public Warning & Incident Management

Telstra Integrated Messaging provides a rapid broadcast notification system and 2-way SMS for government organisations. TIM enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers or first responders.

Business Continuity Planning

Broadcast SMS can be used effectively for advance warning and incident management. Telstra Integrated Messaging enables pre-configured templates and lists that can be used to provide ongoing information to teams, before, during and after an incident.

Urgent Response & Worker Safety

Trigger alerts from a web browser wherever you are, and broadcast SMS can even be initiated from your mobile device. The Telstra Integrated Messaging system is pre-configured so you can quickly deploy time-sensitive information.

Time-Sensitive Alerting

When the situation changes quickly, use TIM to access pre-configured templates for broadcast SMS or email messages, combine group lists, and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of ongoing broadcast messages.

Communicate easily during emergenciess

TIM enables ongoing communication during and after an incident, and includes an online broadcast notification portal

Interested? Let's connect.

Mobile Messaging Integration and Automation

Telstra Integrated Messaging can be used to add automated mobile messaging to just about any existing online systems, enabling new use cases such as One-Time-Passwords via SMS, 2-way Mobile Messaging, and Broadcast Alerting. TIM is used widely today as a complement to leading ERP, CRM and IT administration systems, as well as with various industry alerting and facility IT systems.

System Integration

Enhance your existing scheduling, ERP and IT systems by extending a mobile experience that adds SMS as a more immediate and targeted medium of delivery, and enables advanced capabilities such as keyword routing, scheduling and reply handling.

“Smart” APIs for Automation

Telstra Integrated Messaging’s advanced API capabilities and major APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

Cloud Messaging Portal & Admin

TIM includes an intuitive and sophisticated online admin portal, accessible from the anywhere online, including from a mobile phone, and includes powerful real-time reporting.

Why Telstra

Telstra is your trusted and reliable communications provider. The Telstra Integrated Messaging (TIM) platform, is a suite of ready-to-use software applications that continues to automate and enhance how you work, every day.

A proven messaging application

Communicate quickly and easily by sending and receive bulk SMS and MMS messages from your mobile phone or desktop.

Scalable solutions to meet your needs

Automate your marketing, operations, sales and finance communications using SMS, MMS, IP Messaging and email.

One partner for all your mobility needs

Simplify your messaging across your digital platforms with a reliable and comprehensive messaging API.

Get Started

Request a callback

Register here and one of our solutions experts will get back to you.

Find a customer contact expert

Get in touch with the right expert for you.

Get Support

Get help and answers to your questions