Public Safety Alerting
Telstra Integrated Messaging's (TIM) powerful mobile messaging tools are used to send urgent incident alerts, time-sensitive announcements, and real-time public update notifications. Incident alerts are typically required during power outages, weather-related incidents, traffic accidents, road closures and a wide variety other time-sensitive situations. TIM is stress-tested in its ability to combine 2-way SMS and email alerting, as well as 1-way voice broadcast messaging into a powerful broadcast notification solution. The 2-way Q&A between public officials and citizens includes a sophisticated targeting facility that enables time-sensitive information to subscribers.
Operational Communication for Incident Alerting
TIM is widely used as a crisis preparation tool to alert standby teams and volunteers in a variety of industries in Australia, ranging from oil refineries, mining, construction, to universities and local and national government agencies. TIM’s online portal is equipped with sophisticated tools to enable advance-warning automation, and large-group alerts that can be triggered on-demand from a mobile device in the field, making TIM an ideal real-time response technology for integrated crisis-management and business continuity.
Contact Centre Communications
TIM’s 2-way broadcast messaging capabilities enable contact centres to service hearing impaired communities with SMS. TIM can also be used to reduce incoming calls and online help tickets by using SMS, email and voice notification to push urgent information to customers prior to calls or enquiries. TIM’s inbound messaging capabilities can be set up to capture early warning alerts from customers and the public community about potential issues, service disruptions or hazards. Opt-in subscription management tools enable customer consent compliance.