Telstra Integrated Messaging (TIM) Services

Incident Alerting

Advanced Tools for Incident Management

Public Safety Alerting

Telstra Integrated Messaging's (TIM) powerful mobile messaging tools are used to send urgent incident alerts, time-sensitive announcements, and real-time public update notifications. Incident alerts are typically required during power outages, weather-related incidents, traffic accidents, road closures and a wide variety other time-sensitive situations. TIM is stress-tested in its ability to combine 2-way SMS and email alerting, as well as 1-way voice broadcast messaging into a powerful broadcast notification solution. The 2-way Q&A between public officials and citizens includes a sophisticated targeting facility that enables time-sensitive information to subscribers.

Operational Communication for Incident Alerting

TIM is widely used as a crisis preparation tool to alert standby teams and volunteers in a variety of industries in Australia, ranging from oil refineries, mining, construction, to universities and local and national government agencies. TIM’s online portal is equipped with sophisticated tools to enable advance-warning automation, and large-group alerts that can be triggered on-demand from a mobile device in the field, making TIM an ideal real-time response technology for integrated crisis-management and business continuity.

Contact Centre Communications

TIM’s 2-way broadcast messaging capabilities enable contact centres to service hearing impaired communities with SMS. TIM can also be used to reduce incoming calls and online help tickets by using SMS, email and voice notification to push urgent information to customers prior to calls or enquiries. TIM’s inbound messaging capabilities can be set up to capture early warning alerts from customers and the public community about potential issues, service disruptions or hazards. Opt-in subscription management tools enable customer consent compliance.

TIM for incident alerting

TIM is widely used as a crisis preparation tool to alert standby teams and volunteers in a variety of industries in Australia.

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Telstra Integrated Messaging for incident communication

Telstra Integrated Messaging (TIM) is a comprehensive 2-way mobile messaging service delivered through a single user interface for inbound and outbound SMS, MMS and email. TIM’s sophisticated online administration enables use from any web browser, and additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities. TIM has been used widely for more than 10 years by many of Australia’s largest and best-known companies, including local and national government agencies.

Business Grade Platform

TIM is a proven an intelligent, geo-redundant and feature-rich software platform that currently delivers volumes in excess of 50 million mission-critical messages a month worldwide. TIM has proven ability to handle volume spikes and maintain low message delivery latency and high platform availability.

Trusted & Award-Winning Brand with 24x7x365 Service

TIM is built on award-winning software and is integrated with Telstra network services to offer proven technical platform adaptability and stability to address the messaging needs of leading enterprises. TIM is backed by Telstra’s 24x7x365 highly available support team.

Platform APIs for complete customisation and integration

TIM’s flexible application framework can enables a broad range of business messaging use cases. TIM’s “Smart APIs” extend 2-way messaging for leading enterprise administration systems, CRM systems, and well as various industry alerting and facility IT systems.

Advanced Tools for Incident Alerting

Real-Time Management

TIM alerts can be triggered from any web browser or mobile device in the field. The system can be pre-configured for real-time response, and scheduling capabilities enable advanced follow-up and ongoing incident management.

  • Trigger a business continuity process for a safety issue from a mobile phone.
  • React in real time to an unexpected safety concern by independently alerting the various groups with specific pre-configured information for each group.
  • Manage ongoing communications after the initial incident with scheduled messages.

Subscriber List Management

TIM can integrate SMS with existing IT and business systems, and is compatible with existing online-managed customer lists and databases.

  • Allow public citizens or internal workers to “opt in” to lists for any topic, and automate list management with TIM.
  • Send targeted alerts to the public based on subscriber list preferences.
  • Establish lists of “standby” teams for crisis management
  • Include groups of volunteers as additional recipients either in automated (pre-planned) or manual (real-time) scenarios.

Customisation & Templates

Create customised message templates in advance that combine SMS, email or voice broadcast settings, group lists.

  • Simultaneously alert your incident management team and the public with different information.
  • Send automated responses based on event triggers from remotely monitored equipment or systems.
  • Create unique, custom templates for each situation, and automatically append the most recent subscriber and contact database lists.

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